PalmPay Opens New Customer Experience Center to Strengthen Customer Support

PalmPay, a leading fintech platform in Nigeria, announced the launch of its experience center in Lagos, further expanding its commitment to customer engagement and support.

The grand launch event, held at the newly inaugurated office, featured a guided tour of the facility along with goodwill messages from partners and customers.

Located in Opebi, Ikeja, the new PalmPay office will provide a dedicated space for real-time customer assistance. The center will serve as a hub for seamless issue resolution, product education, and swift customer service.

Customers can already access PalmPay’s customer service through multiple support channels including live chat within the app, phone calls, social media and email. With the introduction of the experience center, PalmPay is taking customer service a step further by offering users a physical touchpoint where they can receive personalized support.

This milestone marks a significant step in PalmPay’s expansion strategy in Nigeria, with plans to launch additional customer experience centers in key states across the country, bringing PalmPay even closer to its users nationwide.

“At PalmPay, our customers are at the core of everything we do,” said Chika Nwosu, Managing Director at PalmPay. “The launch of our experience center reflects our commitment to deliver more support, more convenience, and more innovation to our customers. This office will ensure that every user has access to personalised support and a deeper understanding of our platform’s offerings.”

PalmPay was recently ranked among the top three fintech brands in customer experience, earning a score of 81.6 in KPMG’s 2024 West Africa Banking Industry Customer Experience Survey. This recognition further reinforces PalmPay’s position as a leader in the fintech industry.

PalmPay remains committed to fostering financial inclusion by ensuring its users enjoy secure, fast, and convenient financial services. The launch of the office is a step towards strengthening customer relationships and driving digital adoption across Nigeria.