NCC Directs Telcos to Update Contact Details by January 9, 2025

The Nigerian Communications Commission (NCC) has issued a directive requiring all licensed telecommunications operators to update their contact information no later than 9 January 2025.

This mandate, in line with the Licensing Regulations 2019, is designed to enhance regulatory oversight and ensure improved collaboration within Nigeria’s telecommunications industry.

Reuben Mouka, the NCC’s director of Public Affairs, pointed out that operators must notify the Commission of any changes to their contact details within seven days and submit updates via the Commission’s eServices platform.

The required updates include:

• Principal business address: Complete with a postcode, geographic coordinates, and landmarks.
• Mailing address: If it differs from the physical location.
• Email contacts: Active and monitored addresses.
• Phone numbers: Updated and operational.
• Personnel details: Names and roles of staff managing regulatory and operational matters.

The NCC has warned that failure to comply could result in severe penalties, including fines, licence suspension, or even revocation.

While the specific penalties were not detailed, the Commission stressed the importance of accurate contact information for industry responsiveness and engagement.

Through this approach, the NCC is vying to strengthen regulatory processes, ensure transparency, and maintain effective communication with operators.

Licensees are encouraged to comply promptly to avoid sanctions and support the continued growth and stability of the telecommunications sector.

For additional information, licensees may contact the NCC