Leading cloud communications platform, Infobip, has received two top recognitions at the Tech Innovation Awards 2022 which celebrates excellence and impacts in the Nigerian technology space.
At the event that held over the weekend in Lagos, Infobip shined by winning the Innovative Cloud Communication Provider of the Year Award as a corporate organization, while its Regional Manager, West Africa, Olatayo Oladipo-Ajayi, also clinched the ICT Personalities of the Year Award.
Now in its sixth year, TIA formerly known as Nigeria Tech Innovation & Telecom Awards (NTITA) and widely rated as Nigeria’s ICT Oscars Awards, has retained its prestige as the biggest platform for recognising ICT icons in Nigeria and beyond.
According to Instinctwave, the organisers of TIA, the award jury found Infobip worthy of the honour in the hall of fame in recognition of its ICT backbone solutions to various sectors of the economy, especially the financial sector.
Meanwhile, as he led his team to receive the awards, Oladipo-Ajayi appreciated the organisers of TIA for again finding Infobip deserving of the recognition, noting that the recognition is the second in a row, having won the same awards at the last edition of TIA.
He said, “This is the second year Infobip, as an organization, has won the Innovative Cloud Communication Provider of the Year Award. This is an attestation to our services and quality of what we do. It is almost impossible not to continue to win the award because we put a lot of effort into making sure that our customers are satisfied; we invest a lot of money into building our platforms and infrastructures.
“The second award, which is ICT Personalities of the Year, is somewhat personal but it is also tied to Infobip in a lot of ways. Infobip gave me the opportunity to provide more visibility and services to Infobip customers and to build my networks.
“Being the Tech Personality of the Year is a big honour to me. It shows a lot of work coming from Infobip side, the entire team and from me. So basically, my award is dedicated to Infobip and the team.”
Oladipo-Ajayi further explain that Infobip is a cloud communications platform as-a-service with spread across over 70 countries, adding that it offers services to blue-chip organisations, medium scale organisations and with very strong presence in the financial services space.
He said, “We’ve been in the business for over 12 years. We have over 2,000 staff and in Nigeria, we have a large market share. We control about 70 – 80% of the financial space. We provide services for a lot of Nigerians.
“A lot of people in the world today enjoys Infobip services as long as you have a phone and you do services with banks. Every time you get an SMS, there is an 80% chance that it is coming through our platform. So, we provide strengthening, security and value to all our customers including the banks and bank customers.”
He continued, “Our major mantra is providing what we call the best customer experience, customer engagement and customer loyalty platforms that give you access to do a lot of things across multiple channels.
“Infobip provides services across various channels – SMS, emails, voicemail, Webchat, in-app chat and all sort. And we also have software solutions that cater to other orchestrations within that space. By this, we mean having analytics that help you understand your customer demography and customer behaviour; software solutions that help you organize your contact better; and software that gives you the ability to use chatbot to provide 24/7 availability of your business, among others.”
Meanwhile, other tech brands that shared the stage with Infobip as awardees at TIA 2022 include the Nigerian Communications Commission (NCC), IHS Nigeria, Airtel Nigeria, Huawei Technologies, Africa Data Centre, Open Access Data Centre, Medallion Communications, 3R Nigeria Limited, among others.