How NCC fortifies consumer protection with revised frameworks

The Nigerian Communications Commission (NCC) said it undertook a revision of the framework stipulating the processes for resolving consumer complaints arising from service delivery by telecoms operator. The exercise, according to the commission, was targeted at achieving greater effectiveness in the sector and strengthening the protection of telecoms consumers and other stakeholders. Tagged: Complaints Categories and Service Level Agreements (CC/SLA), the framework was revised by the Commission in November 2019 at a programme attended by representatives of telecoms operators, consumers and other consumer rights advocacy groups in the country. “The…

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