FirstBank’s *894# Code: Bypassing lockdown to offer banking services

FirstBank’s Adeduntan wins Global Banking and Finance’s Retail Banking CEO Award

Against the backdrop of the COVID-19 pandemic, millions of bank customers in Nigeria and abroad have been forced to remain at home due to restrictions and lockdown orders adopted as a potent measure against further spread of the virus. This measure, which did not exclude commercial institutions, particularly banks, threw up the challenge of how customers can still have access to banking services despite the lockdown that has put banking halls partially under locks and keys across the country. Throughout the period that the banks were not active at their…

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