CSW: UBA says innovation, optimisation of banking platforms key to customer satisfaction

United Bank for Africa (UBA) has emphasised that t satisfy customers, innovation, optimisation and upgrading of banking platforms must come to play. The Pan-African financial institution explained this in the spirit of ongoing Customer Service Week (CSW) at a virtual media parley on Wednesday. Speaking at the online forum, Alex Alozie, UBA’s Head of Operations, explained that the bank has intensified its focus on putting the customer first whilst still reaffirming its leadership position. Alozie said that in line with this year’s theme, the ‘Dream Team’, which embodies UBA’s core…

Read more

Heritage Bank celebrates 2020 Customer Serve Week

customer serice week ifie sekibo heritage bank

In a bid to deepen its partnership and create wealth for their individual customers, Heritage Bank Plc, Nigeria’s Most Innovative Banking Service provider joins the rest of the world to celebrate the annual Customer Service Week themed, “Dream Team.” Customer Service Week is an annual event dedicated to celebrating customers and serves as an opportunity to renew dedication to service excellence, which is usually marked within the first full week of October and this year is being celebrated from October 5th – 9th, 2020. As part of the actions to extol…

Read more